Question 1

How to earn points?

Accepted Answer

Once you've connected Activate to your phone's health app or a smartwatch, you'll earn points for your steps and workouts – both on the free plan and with a paid membership (also available through Stebby). You can use your points in our rewards store. Workout points need a smartwatch or activity tracker; with just a phone, you earn points for steps and calories.

1 hour of training → +30 points 1,000 steps → +5 points 1,000 kcal burned → +5 points Invite a friend → +50 points

Depending on your level, you can earn points faster. The higher your level, the bigger your multiplier. This helps you earn more points for every activity and move up to the next level faster! Each level has its own point range. When you reach the maximum points for your current level, you’re promoted to the next one.

Every month, you also need to maintain your level because points reset to zero at the start of a new month. At first, you’ll keep the level you earned the previous month, but to maintain it for the following month, you must reach the minimum points required for that level.

⭐ Starter → 0 to 500 points → 1x multiplier ⭐⭐ Explorer → 500 to 1,500 points → 1.2x multiplier ⭐⭐⭐ Action Taker → 1,500 to 3,000 points → 1.3x multiplier ⭐⭐⭐⭐ Achiever → 3,000 to 5,000 points → 1.4x multiplier ⭐⭐⭐⭐⭐ Master → 5,000+ points → 1.5x multiplier

Question 2

Connecting Xiaomi Device

Accepted Answer

As of now, Xiaomi’s native health apps, such as Mi Fit or Mi Health, do not officially support integration with Health Connect. This means direct synchronization between Xiaomi’s health data and Health Connect isn’t available.

One possible solution is to use a third-party solution to bridge the cap.

For instance, Google Fit can act as an intermediary: 1. Sync Xiaomi Data to Google Fit: Open your Xiaomi health app (e.g., Mi Fit), navigate to settings, and link it to Google Fit. 2. Connect Google Fit to Health Connect: Open the Health Connect app, go to App permissions, select Google Fit, and grant the necessary permissions. By following these steps, you can facilitate the sharing of your Xiaomi health data with Activate app through Health Connect.

Keep in mind that this method relies on third-party integrations and may have limitations.

Question 3

Why are my points suddenly zero?

Accepted Answer

At the start of each month, everyone's monthly points start again from zero. Monthly points decide your level: you keep the level you reached last month, but to keep it you need to reach that level's minimum points again during the new month.

What happens to the points you can spend in the rewards store depends on your plan:

Free plan: your point balance resets to zero at the start of each month, so use your points for discount codes before the month ends.
Paid membership (also through Stebby): your point balance stays, so you can save up for bigger rewards such as gift cards.

Question 4

Health Connect not syncing (Android)

Accepted Answer

Health Connect is the standard way for Android phones to share fitness data with Activate. If your steps or workouts aren’t appearing, follow these steps.

Check that Health Connect is installed and connected

Open the Activate app → Menu → Devices.
Check that Health Connect is shown as connected.
If it’s not listed, install the Health Connect app from Google Play Store first.

Check permissions

Open your phone’s Settings and search for “Health Connect”.
Go to App permissions and find Activate.
Make sure Activate has permission to read Steps, Workouts, Active Calories, and Distance.

Make sure your source app writes to Health Connect Health Connect doesn’t generate data itself — it receives it from other apps. Make sure your fitness app (Samsung Health, Google Fit, or another app) has permission to write data to Health Connect. Check this in Health Connect → App permissions → [your fitness app] → make sure “Write” is enabled.

Reconnect if needed If everything looks correct but data still isn’t appearing: disconnect Health Connect in the Activate app (Menu → Devices), close the app completely, reopen it, and reconnect.

Good to know • Health Connect syncing can take 4–6 hours in some cases. If you just set it up, give it time. • On newer Android phones (Android 14+), Health Connect is built into Settings. On older phones, you may need to install it separately. • If you have a Samsung device, see our dedicated Samsung ar

Question 5

Garmin devices synchronizing

Accepted Answer

Sometimes there may be a delay between Garmin device data and Activate data. This happens when all data hasn’t been fully synced to Garmin’s cloud, even if it appears in the Garmin app.

How to fix syncing issues?

Ensure the data is synced to Garmin’s cloud You can check this by opening the Garmin Connect app and looking at the sync icon in the upper right corner. Sometimes it may show as synced, but the data still hasn’t actually been transmitted.

What to do if this doesn’t help? If manually syncing to the cloud doesn’t solve the issue, disconnect Garmin from the Activate app, wait a few minutes, and then reconnect it.

Question 6

Samsung devices

Accepted Answer

Currently, there is no direct connection from Samsung devices to the Activate app. However, it is still possible to send your data from the Samsung app through Health Connect.

To sync data from your Samsung device to the Activate app, you need to send the data from Samsung Health to Health Connect and then connect the Activate app to Health Connect.

Install the Health Connect app.
Open the Activate app. Navigate to Menu → Devices. Enable the Health Connect integration.
Open Samsung Health. Navigate to Menu → Settings.
Make sure "Sync with Samsung Cloud" is enabled.
Scroll down until you find "Health Connect". Grant permissions for data sharing (to both the Activate and Samsung Health apps).

If your Samsung Health data isn't appearing in Health Connect, it's likely due to permission issues, syncing problems, or the app not supporting certain data types. You can resolve this by checking app permissions, ensuring data is synced properly, and verifying that both apps are updated.

Here's a more detailed breakdown of troubleshooting steps:

Check Samsung Health Permissions:

Health Connect Permissions: Ensure that Samsung Health has the necessary permissions to read and write data in Health Connect.
App Permissions: In Samsung Health settings, verify that the app has permission to access your data. Go to Settings > Health Connect > App permissions > Samsung Health.
Android Settings: You can also check Android's settings for Health Connect permissions:

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