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# Health Connect not syncing (Android)

Health Connect is the standard way for Android phones to share fitness data with Activate. If your steps or workouts aren’t appearing, follow these steps.

**Check that Health Connect is installed and connected**
1. Open the Activate app → **Menu → Devices**.
2. Check that **Health Connect** is shown as connected.
3. If it’s not listed, install the Health Connect app from Google Play Store first.

**Check permissions**
1. Open your phone’s **Settings** and search for “Health Connect”.
2. Go to **App permissions** and find Activate.
3. Make sure Activate has permission to **read** Steps, Workouts, Active Calories, and Distance.

**Make sure your source app writes to Health Connect**
Health Connect doesn’t generate data itself — it receives it from other apps. Make sure your fitness app (Samsung Health, Google Fit, or another app) has permission to write data to Health Connect. Check this in Health Connect → App permissions → [your fitness app] → make sure “Write” is enabled.

**Reconnect if needed**
If everything looks correct but data still isn’t appearing: disconnect Health Connect in the Activate app (Menu → Devices), close the app completely, reopen it, and reconnect.

**Good to know**
• Health Connect syncing can take 4–6 hours in some cases. If you just set it up, give it time.
• On newer Android phones (Android 14+), Health Connect is built into Settings. On older phones, you may need to install it separately.
• If you have a Samsung device, see our dedicated Samsung article for additional steps.

**Still not working?**
Contact us via in-app chat and let us know your phone model and which fitness app you’re using to send data to Health Connect.