Why are my points suddenly zero?

At the start of each month, everyone's monthly points start again from zero. Monthly points decide your level: you keep the level you reached last month, but to keep it you need to reach that level's minimum points again during the new month.

What happens to the points you can spend in the rewards store depends on your plan:

• Free plan: your point balance resets to zero at the start of each month, so use your points for discount codes before the month ends.
• Paid membership (also through Stebby): your point balance stays, so you can save up for bigger rewards such as gift cards.

Updated on: 27/10/2026