> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Apple Health not syncing

If your steps or workouts from Apple Health are not appearing in the Activate app, follow these steps.

**Check permissions**
1. Open the **Health** app on your iPhone.
2. Tap your profile icon → **Apps & Devices → Activate**.
3. Make sure all permissions (Steps, Workouts, Active Energy, etc.) are turned **on**.

**Reconnect the integration**
If permissions are correct but data still isn’t syncing, try disconnecting and reconnecting Apple Health in the Activate app: go to Menu → Devices, disconnect Apple Health, close the Activate app completely, reopen it, and reconnect Apple Health.

**Other things to check**
• Make sure you’re running the latest version of the Activate app.
• If you use an Apple Watch, ensure it’s synced to your iPhone first. Activate reads data from Apple Health, not directly from the watch.
• Data usually appears within a few minutes but can occasionally take up to an hour.
• Avoid connecting multiple integrations at once (e.g., Apple Health and Garmin simultaneously) as this can cause data conflicts.

**Still not working?**
Contact us via in-app chat and let us know your iPhone model and iOS version. Screenshots of your Apple Health permissions for Activate are helpful.