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Samsung devices


Currently, there is no direct connection from Samsung devices to the Activate app. However, it is still possible to send your data from the Samsung app through Health Connect.


To sync data from your Samsung device to the Activate app, you need to send the data from Samsung Health to Health Connect and then connect the Activate app to Health Connect.


  1. Install the Health Connect app.
  2. Open the Activate app. Navigate to Menu → Devices. Enable the Health Connect integration.
  3. Open Samsung Health. Navigate to Menu → Settings.
  4. Make sure "Sync with Samsung Cloud" is enabled.
  5. Scroll down until you find "Health Connect". Grant permissions for data sharing (to both the Activate and Samsung Health apps).


If your Samsung Health data isn't appearing in Health Connect, it's likely due to permission issues, syncing problems, or the app not supporting certain data types. You can resolve this by checking app permissions, ensuring data is synced properly, and verifying that both apps are updated.


Here's a more detailed breakdown of troubleshooting steps:


  1. Check Samsung Health Permissions:
  • Health Connect Permissions: Ensure that Samsung Health has the necessary permissions to read and write data in Health Connect.
  • App Permissions: In Samsung Health settings, verify that the app has permission to access your data. Go to Settings > Health Connect > App permissions > Samsung Health.
  • Android Settings: You can also check Android's settings for Health Connect permissions: Search for "Health Connect" in settings, then navigate to App permissions and verify Samsung Health's access.


  1. Verify Data Syncing:
  • Sync Frequency: Data syncing between Samsung Health and Health Connect can take some time, up to 24 hours, and usually occurs every 4-6 hours.
  • Manual Sync: In Samsung Health, go to Settings > Sync with Samsung account and tap "Sync now".
  • Recent Activity: Check back in a few hours if you don't see your recent activity data.


  1. Update Apps:
  • Samsung Health: Make sure you're using the latest version of the Samsung Health app.
  • Health Connect: Check for updates to Health Connect as well.
  • Galaxy Watch: If you're syncing data from a Galaxy Watch, ensure that the Samsung Health app on the watch is also updated.


  1. Troubleshoot Potential Issues:
  • Inconsistent Data: If you're seeing inconsistencies in the data, try deleting inaccurate data and removing permissions from other apps that might be writing to the same data type.
  • Data Type Support: Some apps might not yet support all data types available in Health Connect.
  • Feedback: If the issue persists, consider reaching out to Samsung Health's feedback channels.


  1. Other Potential Solutions:
  • Uninstall and Reinstall: Try uninstalling and reinstalling both Samsung Health and Health Connect.
  • Check for Updates: Ensure your watch and the Samsung Health app are up-to-date.
  • Restart Devices: Sometimes restarting your phone and watch can resolve syncing issues.


By following these steps, you should be able to identify and resolve the issue of Samsung Health data not appearing in Health Connect.

Updated on: 14/08/2025